Privacy policy

Privacy Policy

Last updated: November 11, 2024

This Privacy Policy describes how maëtaï ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from maetaistore.com or otherwise interact with us (collectively, the "Services"). "You" and “your" refer to users of our Services, including customers, website visitors, or other individuals whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will post any updates to the Privacy Policy on the Site, along with the updated "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve the Services, communicate with you, process orders, and meet legal obligations. This information may include:

  • Contact details: Name, address, phone number, email
  • Order information: Billing/shipping address, payment details, email, phone
  • Account information: Username, password, security questions
  • Customer support information: Details you provide in communications with us

We also collect Usage Data (such as your IP address, browser, and device details) via cookies and similar technologies to understand how you interact with our Site. You can manage cookie settings in your browser.

How We Use Your Personal Information

We use your personal information to:

  • Fulfil orders: Process payments, manage shipping, returns, and exchanges
  • Communicate with you: Send account updates, transactional emails, and customer support responses
  • Marketing and Advertising: Send promotional communications (you can opt-out at any time)
  • Security and Fraud Prevention: Monitor for fraudulent activity
  • Service Improvement: Analyse how users engage with our Services to improve user experience

How We Disclose Personal Information

We may share your personal information with:

  • Service providers: Payment processors, shipping partners, IT support, etc.
  • Marketing partners: To show you relevant promotions
  • Third-party websites: If you choose to interact with external platforms (e.g., social media)

We do not disclose sensitive personal information without your consent, and we never "sell" your information under applicable laws.

User-Generated Content

If you post reviews or content on our Site, these may be publicly accessible. We are not responsible for third parties' use of this content.

Third-Party Websites

Our Site may link to external websites. Please review their privacy policies independently, as we are not responsible for their content or practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us, and we will take action to delete it.

Security and Retention

We take reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data. We retain your information as long as necessary to fulfil orders, provide services, or comply with legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access/Know: Request access to the personal data we hold about you.
  • Right to Delete: Request the deletion of your data, subject to certain exceptions.
  • Right to Correct: Request correction of any inaccurate information.
  • Right to Withdraw Consent: Withdraw any consent you’ve provided.

To exercise these rights, please contact us at the email provided below. We may request proof of identity before processing your request.

Complaints

If you are not satisfied with how we handle your personal information, you can file a complaint with us. If unresolved, you may also contact your local data protection authority.

International Users

We may process your information in countries outside your own. If transferring data from Europe, we rely on legal mechanisms like the Standard Contractual Clauses.

Contact Information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

maëtaï
Email: contact.maetai@orange.fr
Location: London, United Kingdom

We do not operate a physical office, and our business operates remotely. For any inquiries, please contact us by email.